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Live Animal Guarantee
We take great pride in safely shipping our axolotls. These babies are our precious cargo that we have spent numerous hours caring for and raising. We ship on Mondays (and occasionally Tuesdays). We package using one inch thick Styrofoam and we also double bag the axolotl. We ship via USPS.
You have two shipping options available to you:
Priority mail (2-3 days) $20
Express mail (2 day guarantee) starts at $50 and goes up to $90 depending on your zip code.
All packages come with tracking numbers and are insured against loss and damage.
DOA policy
A DOA is EXTREMELY RARE! We take all possible precautions to prevent this, but unfortunately we cannot control all hazards once they leave our home. Shipping is a shared risk between us and our customers. Here are our terms for a DOA claim.
When your package arrives you must open the package and contact us with any concerns WITHIN 45 minutes of delivery. Prior to opening the box take a clear picture showing the box and also take a clear picture showing the shipping label on the package. After taking these photos, open your package! If you find the axolotl DOA take a picture (or video) of the DOA in the original shipping bag. Do NOT take it out of the shipping bag until you get a clear photo of it in the original shipping bag.
*** If you believe it is DOA do not automatically discard it, as they sometimes can appear DOA, but are just in a state of shock.**
Send us these photos within' 45 minutes and we will get back to you ASAP. It can take us some time, occasionally to get back to you, as we may be out of phone service or working. We WILL get back to you ASAP. (Usually within a couple hours, at max 24 hours and that is extremely rare that it will take us that long to respond)
Once we confirm and approve your claim you have a couple options.
1) We can ship you a replacement axolotl, although shipping cost will be the responsibility of the customer.
2) We can issue an immediate refund, less the shipping cost.
Nullifying factors of the DOA policy.
If the temperatures at the delivery zipcode will be below 35 degrees or above 95 degrees during the week of shipping, the live animal guarantee is void unless express shipping is used. If the package is held at the post office for pickup and you do not pickup within 4 hours, the guarantee will be void. If the package is attempted delivery, and they cannot deliver it for whatever reason (no secure location, ect.) you have 4 hours to get it picked up from the time of attempted delivery or the guarantee will be void.